What causes ' There was a problem resetting your PC' error? Your PC will restart several times during the reinstallation. Select Next to start reinstalling Windows 10 on your PC. Your data on any deleted partitions will be lost. Note: If you suspect your PC has been infected, consider deleting the existing partitions and reinstalling Windows 10 onto a clean disk.

Keep nothing – To remove all personal data, settings, and apps. Keep personal files only – To preserve your personal data and settings, all your apps will be removed. Keep personal files and apps – To preserve your personal data, apps, and settings.

Select one of the following options, and then select Next: Open File Explorer and select the drive with the installation media.įrom the root directory of the drive, double-click setup.exe, and then select Yes when asked if you’d like to allow the app to make changes to your device. To reinstall Windows 10 while Windows is running:Ĭonnect the installation media you created to your PC. Right-click the update you want to remove, and then select Uninstall. Select the Start button, then select Settings > Update & Security > Windows Update > View your update history > Uninstall updates. If you've recently installed a Windows update, uninstall the update to try to resolve the issue.

Reset hp laptop to factory